Support

Use Forgot password on the sign-in screen and follow the link we email you. If the email doesn't arrive within a few minutes, check your spam folder, then write to us.

Cloud sync is a Pro feature. Make sure you're signed in to the same account on both devices and that each one has been online since your last edit. Books written in guest mode stay on the device they were written on until you sign in.

If you subscribed on the web, cancel from your billing settings in the app. If you subscribed on iPhone or Android, cancel through the App Store or Google Play — we can't cancel store subscriptions for you. Cancelling stops future charges; your Pro features stay active until the end of the period you've paid for.

Store purchases can take a few minutes to confirm. Try reopening the app first. If it still hasn't switched after that, email us with your receipt and we'll fix it.

Purchases made on iPhone or Android are refunded by Apple or Google under their policies — request it through the store you bought from. For purchases made on the web, write to us and we'll look at it case by case. See our Terms of Use.

You can delete it yourself from Settings → Account, or request it by email. Full details, including what's removed and what we keep, are on the Account & data deletion page.

Books that were never synced live only on that device, so uninstalling removes them. Export anything you want to keep before uninstalling, or sign in with Pro so your shelf is synced.